| Manners That Sell: Adding The Polish That Builds | | | | credibility and professionalism. Topics include first |
| Profits focuses on business etiquette that makes | | | | impressions, greetings and introductions, the art of |
| the difference between getting the sale and losing | | | | conversation, dressing for business, telephone |
| the client. No longer taught in school, Manners | | | | courtesy, electronic etiquette, correspondence in |
| That Sell, covers essential etiquette topics that will | | | | business, etiquette in the office, gift-giving in |
| help you and your company grow and thrive! | | | | business, etiquette out of the office, dining for |
| This beautifully laid out trade paperback has a | | | | profit and doing business internationally. |
| gorgeous and practical design both inside and out. | | | | The author of this delightful book, Lydia Ramsey, |
| I recommend you read this book with a highlighter | | | | is a business etiquette expert with over thirty |
| and a pen and be ready to take copious notes in | | | | years of experience working with non-profits, |
| the blank pages thoughtfully provided between | | | | corporations, colleges and universities. She is a |
| chapters. | | | | frequently published author who presents |
| Manners That Sell: Adding The Polish That Builds | | | | workshops, seminars and keynotes on all aspects |
| Profits should be required reading for high school | | | | of business etiquette. |
| and college students and for anyone already in | | | | I recommend businesses buy this book in bulk and |
| the business environment. Once upon a time, | | | | present one to every employee from the |
| good manners were taught in school and at | | | | frontline up to the top management. In this ever |
| home, but that time has long since passed. This | | | | changing world with so many consumer choices, |
| book provides the perfect refresher course for | | | | the bottom line is often affected by the simple |
| those of us who were taught manners but no | | | | courtesies that can and should be afforded to |
| longer remember the finer points of etiquette. | | | | customers. You need this book if you want your |
| While reading this book I discovered that the | | | | employees to succeed and your business to |
| author, Lydia Ramsey, covered every conceivable | | | | thrive. |
| point of etiquette including many that I'd never | | | | (c) 2005, Davis Virtual Assistance. Reprinted rights |
| been taught. Each of the twelve chapters covers | | | | granted to all venues so long as article and byline |
| one main topic broken down into digestible bite | | | | are reprinted intact and links are made live. |
| sized chunks of rules and guidelines to enhance | | | | |